Hi5Central ConnectOne-time remote support
Short-lived, consent-based connection
Remote support
Get help without installing the full agent.
Enter the support code your technician gave you. You’ll see who is requesting access before anything is downloaded, and remote access ends when Hi5Central Connect closes.
No permanent installation. Hi5Central Connect runs only for this support session.
You stay in control. Closing the Connect app immediately ends the customer-side session.
One-time code. Support codes expire quickly and cannot be reused after they are claimed.
Step 1 of 2
Enter your support code
Your technician will give you an 8-digit code.
Step 2 of 2
Confirm the support request
Check who is requesting access before you continue.
Organisation—
Technician—
Code expires—
✓
Your support app is ready
Run the downloaded file to connect to your technician. It does not enroll this computer into Hi5Central RMM.
Download Hi5Central Connect again- Open Hi5CentralConnect-…exe from your Downloads folder.
- This current test build is not yet code-signed, so Windows may show Unknown publisher. Only continue when you downloaded it from this Hi5Central Connect page.
- Keep the Connect window open while your technician helps you. Close it at any time to end access.
This ticket is short-lived and is tied to the support session you just approved.